IT 2.0 Operational Guide for Dak Sewa Mobile App

The IT 2.0 Operational Guide for Dak Sewa Mobile Application (Version 1.0 dated 10.02.2025) provides a comprehensive, step-by-step manual for using the official India Post citizen-centric mobile app. The guide explains app installation, customer login (Registered & Guest), Track N Trace for mails and eMOs, Postage Calculator, POSB Interest Calculator, PLI/RPLI Premium Calculator, complaint registration and tracking workflow, doorstep service requests, and Information Dashboard features. It also covers profile management, biometric login, multilingual support (23 languages via Bhashini), and detailed complaint management processes. This document serves as a complete operational reference for customers to efficiently access postal, financial, and insurance services through the Dak Sewa App.