Introduction
The IGOT Karmayogi GDS: Sales and After-Sales Services at Branch Office (BO) program is designed to strengthen the capabilities of frontline postal staff, especially Gramin Dak Sevaks (GDS). The course focuses on improving customer engagement, sales efficiency, and service delivery at the grassroots level.
Learning Outcomes
After completing this program, GDS staff will be able to:
- Identify and utilize opportunities for cross-selling postal and financial products
- Apply effective communication and sales techniques
- Handle after-sales services accurately
- Manage the complete lifecycle of PLI/RPLI policies
- Perform standard mail operations efficiently
Questions & Answers
What is the Interest Rate of KVP Account ?
Ans: 7.5%
RD Loan Interest Rate is__________.
Ans: RD Interest plus 2 percent
For RD Loan customer need to apply for loan in form _______________.
Ans: SB7C
What is the maximum weight limit for a Speed Post article?
Ans: 35kg
What is the full form of APT ?
Ans: Advanced Postal Technology
India Post Parcel (Contractual) are transmitted through ____________ mode only.
Ans: Surface
How is interest paid in a Time Deposit (TD) Account?
Ans: Annually
What is the fee for issuing a statement of POSB account?
Ans: Rs.20 + GST
5 TD Account can be opened at ____
Ans: All of the these
What is the interest rate on a Post Office Savings Account?
Ans: 4%
Whole Life Assurance of a PLI policy is also known as _______.
Ans: Suraksha
A Speed Post article will be categorized as Speed Post parcel if the weight of the article exceeds ____________grams.
Ans: 500
Which form is used for the extension of a 2-Year Time Deposit (TD) account in the Post Office? (Wrong Question)
Ans: All of the these
Who was the first director of Central Bureau of Investigation? (Wrong Question)
Ans: 0
What is the maximum limit for a COD (Cash on Delivery) article? (Wrong Question)
Ans: 6
When first Five-Year Plans of India started? (Wrong Question)
Ans: Advanced Postal Technology
Conclusion
This IGOT Karmayogi module equips GDS employees with practical sales skills, operational knowledge, and service efficiency, enabling them to contribute effectively to financial inclusion and business growth at the Branch Office level.
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