The iGot Karmayogi Mission is a digital capacity-building platform designed for central government employees in India. The Post Office Regulations 2024 course is one of the essential modules that India Post officials and related staff are encouraged to complete. This article provides verified answers to all major questions in the course, along with contextual explanations to support genuine learning — whether you are attempting this module for the first time or reviewing your knowledge before assessment.

Overview of the Post Office Regulations, 2024

The Post Office Regulations, 2024 is a landmark statutory framework governing the operations, service delivery standards, and obligations of the Department of Posts (DoP) in India. These regulations came into force on 16th December, 2024, replacing older guidelines and consolidating postal law under a modern framework aligned with contemporary digital and physical postal services.

Here is a quick structural overview of the regulations before we dive into the course answers:

Feature	Detail
Date of Commencement	16th December, 2024
Total Chapters	15
Total Regulations	180
Total Schedules	5
Authority for PIN Code Management	Director General

iGot Karmayogi Post Office Regulations 2024 Course Answers

Q: When did the Post Office Regulations, 2024 come into force?

✅ Answer: 16th December, 2024

The Post Office Regulations, 2024 were officially enforced on this date, marking a significant step in modernizing India’s postal legal framework.

Q: How many chapters are included in the Post Office Regulations, 2024?

✅ Answer: 15 Chapters

The regulations are organized into 15 distinct chapters, each covering a specific operational or administrative domain within postal services.

Q: How many regulations are specified in the Post Office Regulations, 2024?

✅ Answer: 180 Regulations

The full framework encompasses 180 individual regulations spread across the 15 chapters, covering everything from item acceptance to compensation and philately.

Q: How many schedules are part of the Post Office Regulations, 2024?

✅ Answer: 5 Schedules

Five schedules are appended to the regulations, providing additional reference material including tariff structures and procedural annexures.

Answers by www.postalforum.in

Q: In which chapter of the Post Office Regulation, 2024, is the Manner of Delivery of Items covered?

✅ Answer: Chapter III

Chapter III specifically deals with how items must be delivered, including conditions, timelines, and responsibilities for both the postal authority and the addressee.

Q: Who is responsible for managing, allocating, and publishing Postcodes or Postal Index Number (PIN) codes under the rules?

✅ Answer: Director General

The Director General of Postal Services holds the authority to manage, allocate, and officially publish Postal Index Numbers (PIN codes) across India.

Q: How many standard remarks are specified in the administrative instructions of Post Office Regulation 66(2)?

✅ Answer: 14 Standard Remarks

Regulation 66(2) specifies 14 standardized remarks that postal staff are required to use in administrative communications, ensuring consistency and clarity across operations.

Q: What is specified in Regulation 22(e) regarding posting items via the web or mobile applications?

✅ Answer: I and III

Regulation 22(e) allows the posting of Speed Post Documents and Registered items online, and it prohibits the booking of prohibited items entirely through digital platforms. Option II (COD parcels only) is incorrect — the provision is not limited to COD parcels.

Q: Under Regulation 22(d), which of the following items can be posted at Self-Booking Kiosks (SBKs)?

✅ Answer: Speed Post Documents

Self-Booking Kiosks are designed to facilitate the posting of Speed Post Documents, enabling customers to complete the booking process independently without counter assistance.

Q: Under Regulation 25, what are the restrictions on transmitting items via post?

✅ Answer: I, II and III

All three restrictions apply under Regulation 25:

Prohibited items as defined under national laws
Explosives and dangerous goods unless permitted by international agreements
Any item violating postal or legal norms

Regulation 25 sets a comprehensive restriction framework covering nationally prohibited items, internationally regulated dangerous goods, and anything that contravenes postal regulations or the broader legal system.

Q: What is the minimum number of copies that must be posted at a time for a publication to qualify as “magazine post”?

✅ Answer: 500 Copies

For a publication to be classified and accepted under the “magazine post” category, a minimum of 500 copies must be dispatched in a single posting. This threshold ensures that the reduced rate structure applicable to bulk publications is applied appropriately.

Q: According to Post Office Regulations 2024, when can a complaint be made for non-receipt of a domestic or insured item?

✅ Answer: After 15 days and within 60 days of booking

Customers must wait at least 15 days after the booking date before lodging a complaint for non-delivery. However, the complaint window closes 60 days from the date of booking. This window is designed to allow sufficient transit time while ensuring timely redressal.

Q: According to Post Office Regulations 2024, what is the maximum period after which an item may be treated as lost for the purpose of compensation?

✅ Answer: 60 days from the date of booking or 30 days from the receipt of the complaint, whichever is later

This dual-criteria rule for declaring a postal item as “lost” protects both the postal department and the customer by ensuring a fair investigation period before financial compensation is triggered.

Q: According to Post Office Regulations 2024, within how many days should the compensation be settled from the date of complaint or receipt of claim application?

✅ Answer: 10 Days

Once a valid complaint or compensation claim is received, the Post Office is required to settle the compensation within 10 days, reflecting a commitment to prompt customer service and accountability.

Q: When an accountable item is received in a damaged condition, within how many days must the addressee attend the post office to take delivery for a domestic item?

✅ Answer: 7 Days

For domestic items received in a damaged state, the addressee must visit the post office within 7 days to accept delivery and, if necessary, file a formal complaint or claim regarding the damage.

Q: What are the charges for a Speed Post parcel of 45 grams, other than local?

✅ Answer: Rs. 35 + GST

For non-local Speed Post parcels weighing up to 45 grams, the applicable tariff is Rs. 35 plus applicable Goods and Services Tax (GST). This rate is specified in the tariff schedule accompanying the regulations.

Q: Which of the following is true regarding postage stamps as per PO Regulations 2024?

✅ Answer: Stamp denominations must align with domestic and international postal postage.

The regulations mandate that postage stamp denominations are issued in a manner that aligns with both domestic and international postage requirements, ensuring functional validity across all mail categories.

Q: What do Philatelic materials include as per Post Office Regulations 2024?

✅ Answer: I, II, III and VI — All of the following:

Philatelic stamps and first day covers
Artworks, proofs, and progressive sheets
Postmarks and slogan dies
Brochures

The definition of philatelic materials under the 2024 regulations is broad and includes not just stamps and covers, but also production-related items such as proofs, artwork, and slogan dies, as well as informational brochures.

Why This Course Matters for India Post Employees

The Post Office Regulations, 2024 are not merely an administrative update — they represent a comprehensive effort to bring India’s postal framework in line with modern operational realities. Key improvements include clearer compensation timelines, codified digital booking channels, standardized complaint mechanisms, and well-defined categories for philatelic materials.

For employees completing this module on iGot Karmayogi, understanding these regulations is essential not just for assessment purposes but for day-to-day service delivery. Knowledge of compensation windows, prohibited items, and booking procedures directly impacts how staff assist customers and handle exceptions in the field.

The iGot Karmayogi platform’s mission aligns with the broader Capacity Building Commission initiative under Mission Karmayogi — aimed at transforming civil servants into more competent, citizen-centric professionals. Completing the Post Office Regulations 2024 course contributes toward that mission at both an individual and institutional level.

This article is intended for educational purposes to assist government employees in understanding the Post Office Regulations, 2024 as part of their iGot Karmayogi learning journey. Always refer to the official gazette notification for authoritative reference.